Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies when you visit our website, contact us, request a quote, or use our services.

1. Who We Are

We are Solent Print House, and we act as the data controller for the personal data we collect and process.

If you have any questions about this policy or how your data is handled, you can contact us using the details at the end of this document.

2. Personal Data We Collect

We may collect and process the following personal data:

• Identity and Contact Data
  Name, email address, phone number, business name, billing and delivery addresses, and any information you provide when contacting us or placing an order.

• Technical Data
  IP address, browser type and version, device information, and data about how you use our website.

• Communication Data
  Records of enquiries, emails, quotes, and other correspondence between you and us.

We do not knowingly collect special category data.

3. How We Collect Your Data

We collect personal data through:

• Website contact forms and quote requests

• Email, phone, or direct communication

• Website analytics and cookies

• Order and payment processes

4. Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Contract – where processing is necessary to provide our services or fulfil an order

• Legitimate Interests – to operate, manage, and improve our business and respond to enquiries

• Legal Obligation – to meet legal, tax, and accounting requirements

• Consent – where required, such as for marketing communications

You may withdraw consent at any time.

5. How We Use Your Data

We use your personal data to:

• Provide and manage our printing and production services

• Respond to enquiries and customer support requests

• Process payments and deliveries

• Improve our website and services

• Comply with legal and regulatory obligations

6. Data Sharing

We do not sell your personal data.

We may share your data with:

• Service Providers
  Trusted third parties such as payment processors, hosting providers, email platforms, couriers, and accounting software providers, who process data on our behalf under confidentiality obligations.

• Legal or Regulatory Authorities
  Where disclosure is required by law or necessary to protect our legal rights.

• Business Transfers
  In the event of a merger, sale, or restructuring of our business.

7. International Transfers

We do not routinely transfer personal data outside the UK. Where any third-party services involve international processing, we ensure appropriate safeguards are in place in accordance with UK GDPR.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements. Data is securely deleted or anonymised when no longer required.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request erasure of your personal data

• Request restriction of processing

• Object to processing

• Request data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Cookies

We use cookies and similar technologies to improve website functionality and understand how our website is used. You can manage cookies through your browser settings.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices and recommend reviewing their privacy policies separately.

12. Children’s Data

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: solentprinthouse@gmail.com